IKEA Malaysia recently announced the extension of their return policy from 100 days to 365 days. You can opt for an exchange or a full refund, as long as the items are still in their original packaging and you have the original receipts. I thought IKEA customers in Malaysia would jump for joy but judging by Facebook comments, response was mixed.
One reader felt increasing the return period did not really address the issues at hand. He found it wasn’t always easy to return items to IKEA.
Personally, I’ve not had any issues returning items to IKEA, as I always do return them with the complete packaging and the items fully intact. The process has so far been quick and painless. I’m happy about the extended 365 days, though I think 100 days is more than generous.
That said, I do find IKEA stricter in its acceptance of returned items. Previously, IKEA would just refund any returned item, no questions asked. Now, I noticed IKEA co-workers will ask many more questions and check for signs of damage or the product having been installed.
Anything that has been assembled (and disassembled to return) stands a chance of being rejected. If you don’t return it with the original packaging, it may also be turned away. No receipt? Better just forget about it.
What to do if you need to return an item?
My advice is to open the packaging carefully. Don’t tear the flatpacks and keep them in shape as much as possible.
If you are using the assembly service, do ask them to be careful and retain the packaging.
Always keep your receipt until you are sure you want to keep the item.
Understand that the 365-day return policy does not apply to cut fabric, plants, used beddings, kitchen/electrical appliances, products from AS-IS, food products, goods ordered to your specifications e.g. custom-made worktops, damaged items resulting from misuse, abuse, normal wear & tear and incorrect self-assembly and products damaged after leaving the store.
What’s your experience with IKEA return policy?
I know IKEA return policy may defer from country to country. Let us know how your experience has been? Was it smooth? Easy? What to watch out for? Tell us in the comments below.