Materials: Samtid floor lamp
Description: The socket of our Samtid floor lamp broke after just six months of use - the switch no longer functions. We only used it with a 20 watt bulb (also bought at Ikea) so I know we didn't burn it out that way.
I have a request in to Ikea, but we bought the lamp while moving to a new state and I no longer have the receipt or the box, so I am not sure how much they will be willing to help.
If Ikea cannot or will not replace the socket or the lamp, we would love to know of we can fix it ourselves. I have tried pulling the socket out, but it won't budge too much, and I don't want to break it.
Any help or advice would be much appreciated!
~ Amanda, Ohio, USA
You can always buy a new one and return the broken one.
ReplyDeleteOr look for a replacement switch at Lowes, etc or Radio Shack.
ReplyDeletei don't know in which ikea you'll try to bring the broken samtid, but, as an ikea co-worker in italy, i can tell you that we usally help if customers have problems like yours.
ReplyDeletei never opened the samtid socket but in the last jears ikea is using more and more sockets wich are very often going to breake if you try to work on them (tried on other lamps). sure it's not the switch?
in any case, if ikea will not give you a new one you could try to open the socket and replace it with a new one....
i wish you luck, and sorry for my poor poor english....
Silvia, your English is better than most native English speakers here in the US. lol!
Deletei think you can leave the old switch on, and i mean on as in "the light is on", and then put a new one on the cable/wire and use only this second.
ReplyDeletehope my english is as comprehensible as silvia's....
ps i read once more the comments and the post, and i have one question: is what you broke the switch (on & off) or the socket (plug/unplug in the wall)? solutions are different... and mine won't work in the second option.
There is a date stamp on the product itself that tells the year and week number the lamp was manufactured in, so if you plead your case to a returns coworker you should reference the date to show that the lamp is new. I can't speak for your IKEA store, but I work at IKEA in the USA and in this case I would help you out.
ReplyDeleteI would also advise caution for working with the socket, because it's very easy to damage the rest of the hardware when opening/removing.
I work at the IKEA in michigan and we have a drawer full of all lamp sockets in the recover/AS-IS department. I recommend going to the nearest store and asking the returns/asis coworkers if they have a replacement.
ReplyDeleteYou shouldn't be preforming your own electrical repairs if you're asking a simple question like this.
ReplyDeleteJust take it back :)
It is possible - but not as straighforward as a typical lamp repair. We took apart a lamp with a similar socket, and there was a little plastic stop holding the cord about 1/3 of the way down to the base which needed to be removed from the bottom before the socket could be lifted off from the top. This is probably why you aren't able to remove yours despite un-doing all the visible hardware. Good luck, this one is kind of a pain in the neck.
ReplyDeletei had this same thing happen to me (broken switch, moved states, didn't have receipt, etc) and i took it back to my store and explained and they gave me store credit in the value of the lamp.
ReplyDeleteI TOOK A STANDARD KNOB SOCKET AND REMOVED SOME OF THE RETAINING STRUTS INSIDE OF THE PLASTIC HOUSING AND IT FITS IN NICELY.THE TURN KNOD FINDS IT'S PLACE WHERE THE OLD SWITCH WAS LOCATED. TIGHTEN DOWN THE HOUSING ONTO IT AND DONE. THE ONLY DOWN SIDE IS THAT SWITCH HOLE IS NOT COMPLETELY COVERED.
ReplyDelete