Published on September 25th, 2007 | by Jules Yap1
maureen’s sad sofa story
maureen has gone through a fair bit with her yellowed ekeskog. your vote could help put a sweet end to this unfortunate chapter.
“My name is Maureen and I own an IKEA Ekeskog Sofa that my husband and I purchased in 2004 in the color ‘Mannarp Dark Blue’ a year after moving in together. I was very pleased to have finally found the sofa of my dreams and style, after a year of living with nothing but a ratty hand me down. Unfortunately for me little did I know that a year later I would be so unhappy with my color choice. After owning this couch for a year I watched in horror as it slowly started turning a yellowish hue, anywhere an arm was placed the couch began to get a yellow hue to it! I sent numerous e-mails to IKEA asking what to do and none were ever replied to.
And now I will rewind a little, shortly after purchasing my dream couch I became horribly ill on and off for a few months and then after a visit back home I was in the Hospital 3 days later having my appendix removed. I felt such horrible pain after the surgery because they put too much gas in my stomach for the Laparoscopic Surgery, I was scared and confused and it was not helping that I could not yet communicate with the doctors because I speak a different language. I left this hospital shortly after only to end up in another one where I learned that they put a little too much gas in to my belly for the surgery.
When I was sent back home from the hospital in ‘good health’ I had often a lot of pain and could barely move around some days, it took a year of convincing doctors that something was still wrong with me and that what I suspected as me having developed scar tissue from the surgery was actually true.
These are the main reasons why I was only ever to e-mail IKEA and not go there in person. One day when I was not feeling so much pain I went to IKEA in person to ask about my slipcover and why this was happening and I was told to bring in the receipt and cover with me the next time I went there. Sadly because I was still in so much pain the next time was not for awhile longer.
When I had finally had my scar tissue removed and I was on my way to recovery I went to IKEA with my receipt and slipcover to ask for a refund, only to be told that I should have complained sooner and that what was happening to the slipcover was ‘perfectly normal?’ When we had explained that we e-mailed several times over the course of a year, we were told something funny and that was “Well, we read all e-mails sent to us!” Yes we were only told this and not that they actually reply to them. We were then told that we could return the cover for only 150 Euros worth of credit. At this time, a new cover would have cost 300 Euro more, we were also told we would have to wait over 4 weeks for the new cover in the color we wanted to be in stock. We decided to just say the heck with it in the end and leave after talking to an ‘IKEA Master’ in the couch area. I have never been so disappointed with IKEA’s customer service or lack thereof as I was that day. To make matters worse my husband’s wallet was also stolen while we waited to speak with customer service on the issue with our couch cover.
It is now 3 years later and my couch is a very horrid yellow in certain spots and faded blue in others. Not exactly the couch of my dreams.