"i want to know if anyone else has had difficulty ordering ikea merchandise through their online or phone services? i have had about five orders "mysteriously" disappear from their system. i have the email inquiries i've sent and i've documented the frustration on my blog in this post.i originally ordered the vika amon/vika artur desk on september 8 and have yet to see it. it seems the trestles are always out of stock, even when i call first to see if they have any then immediately place the order. i still get the "out of stock" email. i even had one phone rep give me a delivery date, which came and went. i know someone else would have given up a while ago, but there is no other desk that i want. in addition, the nearest ikea never has this part in stock either.
so i would like to know if anyone has had this problem or if anyone has recently received this table through phone or online ordering. also any suggestions that someone can give me would be greatly appreciated. thanks." - lisa m. williams
lisa,
sorry to hear of your frustration. anybody has advice for lisa?
click to view all hacker help questions.
I have this desk and adore it... so i see why you are fighting for it. I got mine at the Detroit store in October... there were plenty there.
ReplyDeleteHave you by chance tried calling the stores directly to see if they could help you rather than go through the online/phone system. Stores would know if they have it in stock right that minute or not and I know most stores will arrange delivery for you if you can't fit them in your car (but they would maybe ship it for any reason!)
It's so frustrating that a store as cool as IKEA is, it still remains difficult! Good luck! Otherwise plan a major road trip if you don't live near one!
I recently visited the Pittsburgh Ikea, where I bought a Lycksele sofa-bed (with Murbo mattress). The store was out of the GENARP covers, and I placed an order over the phone right on the spot (with the item number in the self-service area.
ReplyDeleteLater that week, back in Cleveland, I called to check on my order and was told that there was no record of my order and that GENARP had been discontinued for the Lycksele model.
I am so mad at Ikea right now! I have spent the past week working on my new office design which included a ton of the Stolman collection. I went there yesterday to purchase it and the only items they had were the dang-on pole! And they had no answers for me as to when they will be bringing more in. What gives? I just cannot count on them....
ReplyDeleteI wanted to surprise my girlfriend with the LINDHULT nesting tables (Montreal, QC IKEA). Ordered them and then waited.
ReplyDeleteAnd waited ...
AND waited.
My girlfriend called to find out what the deal was. We were thrilled to discover that they had the record of the order but no idea why nothing was shipped. Essentially, the order was just sitting there.
Joy.
So we canceled the order in hopes of just going and picking it up ourselves.
I hope this is helpful to all the IKEA-lovers who don't live near one. I live in Oklahoma. Closest IKEA is Dallas, then Houston, then Minneapolis. Needless to say, I rely heavily on IKEAweb/catalog ordering.
ReplyDeleteAfter 4 phone calls and LOTS of frustration I learned this. San Diego and Seattle will ship you anything you want. It's usually so much easier than the website, which offers very little merchandise, or the catalog "we have that in orange but not in red" number.
It's usually easiest to email the store (the address is on the phone message), tell them what you want and your phone number, and they'll call you back within about 24 hours.
This makes Oklahoma a little more bearable.
Ikea online sucks - never works. I avoid Ikea like the plague - save up kiddies and get some real service and some real stuff from a REAL store.
ReplyDeleteI live in England and have tried over and over to purchase a chest of drawers on-line. If anyone has had sucess doing this I would like to know about it. Mary Anne
ReplyDeleteI'LL GO TO IKEA FOR YOU
ReplyDeleteI'm also a frustrated IKEA shopper. I go online to order, but nothing I want is EVER available online. It can only be purchased in-store.
I love how inexpensive their products are, but sometimes it doesn't make sense to drive three hours and spend $75 on gas to pick up $200 worth of merchandise.
I've heard many friends complain about the same problem. So, instead of continuing to be frustrated, I decided to do something about it!
I am now offering delivery service from IKEA Frisco, TX to Oklahoma City. I charge 25% of your total order. Period. I usually go twice a week, but it depends on the number of orders I have.
If you would like me to shop at IKEA for you, or if you purchased items but had to leave them there because you didn't have the right vehicle, CONTACT ME!
IKEA is perfect for great, inexpensive Christmas gifts so place your order now! I can be reached via e-mail at renovatekate@cox.net
I too love Ikea products but HATE, do you hear me - H.A.T.E, HATE trying to use their website or online services or online ordering ~ seems something is pretty regularly 'messed-up'. I only keep going back because I too, love the products and can find nothing elsewhere that I like better (within Ikea's budget friendly price range). Arrgghh.
ReplyDelete